# Azure Front Door - Connectivity issues

- Provider: [Hightouch](https://down.guide/hightouch)
- Level: confirmed
- Impact: Degraded
- lasted 2h 48m
- started 2025-10-29 21:45 UTC
- Sources
- id: DWN-068b5d49a4
- Official page: https://stspg.io/zbysnbczpggw

## Updates from Hightouch
### 2025-10-29 21:45 UTC: monitoring
We’re investigating errors when previewing models that include the message: Missing credentials in config, if using AWS\_CONFIG\_FILE, set AWS\_SDK\_LOAD\_CONFIG=1.
This appears linked to an ongoing Azure connectivity issue affecting access to Hightouch resources used for model previews. Syncs continue to run normally.

### 2025-10-30 00:33 UTC: resolved
This incident has been resolved.

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