# Users Logged Out

- Provider: [Hightouch](https://down.guide/hightouch)
- Level: confirmed
- Impact: Partial outage
- lasted 24m
- started 2025-07-02 19:56 UTC
- Reverse ETL, Customer Studio
- id: DWN-2fc14fe55e
- Official page: https://stspg.io/d7mlrvksfms1

## Updates from Hightouch
### 2025-07-02 19:56 UTC: investigating
We are currently investigating an issue where users were logged out of the app. We will be back with another update as soon as we know more.

### 2025-07-02 19:57 UTC: investigating
We are continuing to investigate this issue.

### 2025-07-02 20:05 UTC: identified
We have identified the issue and are currently deploying a fix to restore app access for affected users.

### 2025-07-02 20:11 UTC: identified
We have restored access for affected users in most regions.
Syncs and background jobs are not impacted and continue processing normally.

### 2025-07-02 20:15 UTC: monitoring
We’ve deployed a fix to all regions and are monitoring to confirm full recovery.
Affected users should now be able to log in to the app. Syncs and background jobs remain unaffected and continue processing normally.

### 2025-07-02 20:20 UTC: resolved
This issue has been resolved. Affected users should now be able to log back in to the app. Syncs continued running normally during this time, as the issue was limited to the web interface. We apologize for the disruption and appreciate your patience.

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