# Degraded functionality in AWS us-east-1

- Provider: [Hightouch](https://down.guide/hightouch)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 14m
- started 2026-05-08 00:30 UTC
- Event ingestion (US), Event syncing (US), Real-time Personalization (US)
- us, us-east-1
- id: DWN-3e5dc8eb66
- Official page: https://stspg.io/dvv7cjtmnphc

## Updates from Hightouch
### 2026-05-08 00:30 UTC: investigating
Customers with workspaces in AWS us-east-1 that use Hightouch Events and RTA products are experiencing degraded functionality due to broad issues in the AWS region. We're monitoring and will restore services as soon as we are able.

### 2026-05-08 00:39 UTC: monitoring
AWS services appear to be recovering.

### 2026-05-08 01:44 UTC: resolved
Service appears restored, we will continue to monitor.

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