# Elevated rate of 401 errors for REST API

- Provider: [Hightouch](https://down.guide/hightouch)
- Level: confirmed
- Impact: Degraded
- lasted 1h 34m
- started 2025-08-28 09:54 UTC
- Customer API
- id: DWN-5cbd7559e1
- Official page: https://stspg.io/lcbp581mgdxh

## Updates from Hightouch
### 2025-08-28 09:54 UTC: investigating
We are investigating an issue causing REST API calls to fail with 401 error codes for a subset of customers.

### 2025-08-28 11:28 UTC: resolved
We have traced the issue back to a small number of API keys created by Hightouch users with invalid or expired Google auth.
Affected users can reactivate their account (and associated API keys) by logging in to their workspace.

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