# Some syncs failing to initiate

- Provider: [Hightouch](https://down.guide/hightouch)
- Level: confirmed
- Impact: Partial outage
- lasted 34m
- started 2025-12-24 19:40 UTC
- AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia) +3
- ap-south-1, apac, eu, eu-west-1
- id: DWN-68f819d14d
- Official page: https://stspg.io/9mkqlk11jvck

## Updates from Hightouch
### 2025-12-24 19:40 UTC: investigating
We are currently investigating this issue.

### 2025-12-24 20:14 UTC: resolved
This incident has been resolved.

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