# Syncs to Reddit Ads failing with 403 error

- Provider: [Hightouch](https://down.guide/hightouch)
- Level: confirmed
- Impact: Degraded
- lasted 3h 1m
- started 2025-09-30 21:14 UTC
- Destinations
- id: DWN-867518e244
- Official page: https://stspg.io/f2zht14wct03

## Updates from Hightouch
### 2025-09-30 21:14 UTC: investigating
We are investigating an issue causing syncs to Reddit Ads to fail. We will provide an update as soon as we have more information.

### 2025-09-30 21:57 UTC: identified
We have identified the root cause and are working on next steps to resolve the issue. We appreciate your patience.

### 2025-10-01 00:15 UTC: resolved
We fixed an issue caused by changes in Reddit’s API. Customers will need to re-authenticate their Reddit Ads connection for syncs to resume running successfully.

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