# "Model not found" error appearing in app for some customers

- Provider: [Hightouch](https://down.guide/hightouch)
- Level: confirmed
- Impact: Degraded
- lasted 27m
- started 2025-09-18 19:58 UTC
- Reverse ETL, Customer Studio
- id: DWN-b63a3400f3
- Official page: https://stspg.io/0wf9w6xlfssn

## Updates from Hightouch
### 2025-09-18 19:58 UTC: identified
Some customers may see an message in the web app saying that a model could not be found and “may have been deleted”. This message was shown in error and can be disregarded - the models have NOT been deleted. We are rolling out a UI fix now. Apologies for the confusion.

### 2025-09-18 20:15 UTC: identified
Update: we are continuing to work on a fix for this UI issue. Some customers may see a misleading error stating that a model “may have been deleted.” This message is incorrect and can be safely disregarded.

### 2025-09-18 20:24 UTC: monitoring
A fix has been deployed for this UI issue.

### 2025-09-18 20:25 UTC: resolved
This UI issue has been resolved.

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