# Subset of syncs to Snowflake failing

- Provider: [Hightouch](https://down.guide/hightouch)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2025-08-12 12:42 UTC
- id: DWN-c1d19d4c8d
- Official page: https://stspg.io/f5vsq2ltr88f

## Updates from Hightouch
### 2025-08-11 19:00 UTC: resolved
At 12:00 PM PT, an issue was introduced that caused a subset of syncs to Snowflake to fail with error: Cannot read properties of undefined. The regression was identified and fixed, and normal service resumed at 4:00 PM PT, with all affected syncs expected to succeed on their next run.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).