# Upstream AWS outage impacting some Hightouch services

- Provider: [Hightouch](https://down.guide/hightouch)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 44m
- started 2025-10-20 07:47 UTC
- AWS ap-south-1 (Mumbai), Customer API, AWS eu-west-1 (Ireland) +12
- ap-south-1, apac, eu, eu-west-1
- id: DWN-c6859304d0
- Official page: https://stspg.io/c8jpy2l58l1h

## Updates from Hightouch
### 2025-10-20 07:47 UTC: identified
Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.

### 2025-10-20 08:00 UTC: identified
Our team is monitoring the AWS incident and taking steps to recover affected services where possible. Users may experience queued syncs or elevated error rates until the upstream outage is resolved.

### 2025-10-20 09:11 UTC: identified
We are monitoring the upstream AWS outage and taking steps to restore affected services where possible. Users may experience queued syncs or elevated error rates until the upstream issue is resolved. AWS has not provided an estimated time for recovery. We will continue to post updates as we learn more.

### 2025-10-20 09:42 UTC: monitoring
We are observing signs of recovery following the upstream AWS outage. Our engineering teams are working to accelerate recovery of affected services. Users may continue to experience queued syncs or elevated error rates during this period. We will provide an update once recovery is complete.

### 2025-10-20 10:12 UTC: monitoring
We’ve confirmed full recovery across most services and features. Syncs are now processing normally for nearly all customers. However, some customers using sources hosted in AWS may continue to experience errors if those services remain affected by the upstream AWS incident.
Event delivery may still be delayed, and we’re working to expedite recovery for that service.

### 2025-10-20 10:31 UTC: resolved
All Hightouch services have been restored following the upstream AWS incident. If you have any questions or need assistance, please reach out to our support team.

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