# Slow Application Loading and Intermittent UI Errors

- Provider: [Hightouch](https://down.guide/hightouch)
- Level: confirmed
- Impact: Degraded
- lasted 1h 9m
- started 2026-09-29 21:53 UTC
- Reverse ETL, Customer Studio, Intelligence
- id: DWN-d9f4f35fa2
- Official page: https://stspg.io/ykp4s97slp6p

## Updates from Hightouch
### 2026-09-29 21:53 UTC: investigating
We’re investigating an issue causing slow application loading and intermittent errors in the UI. We’re working to resolve it and will share another update shortly.

### 2026-09-29 22:29 UTC: investigating
We are continuing to investigate this issue.

### 2026-09-29 22:41 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-09-29 23:02 UTC: resolved
This incident has been resolved. Between 21:16 and 22:37 UTC the Hightouch application experienced slow loading and intermittent errors in the UI. There was no impact to event delivery or syncs.

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