# Column order not respected in subset of syncs

- Provider: [Hightouch](https://down.guide/hightouch)
- Level: confirmed
- Impact: Degraded
- lasted 4h 40m
- started 2025-10-23 16:01 UTC
- Destinations
- id: DWN-de53630a1e
- Official page: https://stspg.io/ypkny5gknpkm

## Updates from Hightouch
### 2025-10-23 16:01 UTC: investigating
We’re investigating an issue causing a subset of Hightouch file drop destinations to not respect column order when writing data to the destination file. File drop syncs to S3 and SFDC in Archive mode were impacted
If you are seeing your data incorrectly ordered, rerunning your sync should resolve the issue.

### 2025-10-23 18:27 UTC: monitoring
A fix has been implemented and we are monitoring the results. No action is required. The next scheduled sync will resolve the issue, or you can manually trigger one at any time.

### 2025-10-23 20:41 UTC: resolved
Customer impact: 
- Syncs to S3 using All mode did not respect column order when writing data to the destination file. 
- Customers may have experienced failures for syncs to SFDC using Archive mode. 
No action is required. Syncs will resume on their next scheduled run, or you can manually trigger a run at any time.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).