# Slow Application Loading and Intermittent UI Errors

- Provider: [Hightouch](https://down.guide/hightouch)
- Level: confirmed
- Impact: Degraded
- lasted 1h 26m
- started 2026-09-21 20:48 UTC
- Reverse ETL, Customer Studio, Intelligence
- id: DWN-e69f07e480
- Official page: https://stspg.io/pnwys48twkl7

## Updates from Hightouch
### 2026-09-21 20:48 UTC: investigating
We’re investigating an issue causing slow application loading and intermittent errors in the UI. We’re working to resolve it and will share another update shortly.

### 2026-09-21 21:25 UTC: investigating
We are continuing to investigate this issue.

### 2026-09-21 21:42 UTC: monitoring
The Hightouch application is now stable. We are continuing to monitor and we will provide updates as the situation evolves.

### 2026-09-21 22:14 UTC: resolved
This incident has been resolved. Between 20:30 and 20:45 UTC and again between 21:04 and 21:19 UTC, the Hightouch application experienced slow loading and intermittent errors in the UI. There was no impact to event delivery or syncs.

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