# Processing delay for subset of syncs

- Provider: [Hightouch](https://down.guide/hightouch)
- Level: confirmed
- Impact: Degraded
- lasted 2h 12m
- started 2026-08-07 00:48 UTC
- AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia) +3
- ap-south-1, apac, eu, eu-west-1
- id: DWN-f06d6157cb
- Official page: https://stspg.io/xhzp4gh7k6dh

## Updates from Hightouch
### 2026-08-07 00:48 UTC: investigating
We are currently investigating an issue causing delays for some sync runs. A subset of syncs may also experience failures. We will provide an update as more information becomes available.

### 2026-08-07 01:35 UTC: monitoring
Service is recovering, though some sync runs may continue to experience delays. We are monitoring recovery.

### 2026-08-07 03:01 UTC: resolved
This issue has been resolved. Between 8:14 PM and 9:22 PM ET, some sync runs experienced delays or failures. Event delivery was also delayed between 7:33 PM and 9:28 PM ET.
There was no data loss. Affected syncs will recover on their next scheduled run. All services are now operating normally.

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