# Hightouch incident history

- **Hightouch**: [Slow Application Loading and Intermittent UI Errors](https://down.guide/hightouch/DWN-d9f4f35fa2) (Degraded; lasted 1h 9m; started 2026-09-29 21:53 UTC; Reverse ETL, Customer Studio, Intelligence)
- **Hightouch**: [Hightouch sync run delays](https://down.guide/hightouch/DWN-5586c449bd) (Degraded; lasted 0m; started 2026-09-24 14:29 UTC; us, us-east4)
- **Hightouch**: [Slow Application Loading and Intermittent UI Errors](https://down.guide/hightouch/DWN-e69f07e480) (Degraded; lasted 1h 26m; started 2026-09-21 20:48 UTC; Reverse ETL, Customer Studio, Intelligence)
- **Hightouch**: [Elevated sync errors](https://down.guide/hightouch/DWN-6751ba4b4c) (Degraded; lasted 0m; started 2026-09-18 15:10 UTC)
- **Hightouch**: [Elevated Sync Errors](https://down.guide/hightouch/DWN-a946686dc3) (Degraded; lasted 53m; started 2026-09-04 20:44 UTC; AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia) +3; ap-south-1, apac, eu, eu-west-1)
- **Hightouch**: [App Errors](https://down.guide/hightouch/DWN-3643e46f43) (Partial outage; lasted 1h 13m; started 2026-08-19 18:37 UTC; Reverse ETL, Customer Studio, Intelligence)
- **Hightouch**: [Hightouch app rendering issues](https://down.guide/hightouch/DWN-92126acb76) (Degraded; lasted 31m; started 2026-08-13 10:20 UTC; Reverse ETL, Customer Studio, Intelligence)
- **Hightouch**: [Processing delay for subset of syncs](https://down.guide/hightouch/DWN-f06d6157cb) (Degraded; lasted 2h 12m; started 2026-08-07 00:48 UTC; AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia) +3; ap-south-1, apac, eu, eu-west-1)
- **Hightouch**: [Processing delay and duplicate delivery for subset of Events](https://down.guide/hightouch/DWN-ecfe61e2a1) (Degraded; lasted 0m; started 2026-08-05 20:14 UTC; Event syncing (US), Real-time Personalization (US); us, us-east-1)
- **Hightouch**: [Meta Sync Processing Delay](https://down.guide/hightouch/DWN-0e1725d97f) (Degraded; lasted 40m; started 2026-07-20 11:42 UTC; Destinations)
- **Hightouch**: [Google Sign-On Failures](https://down.guide/hightouch/DWN-badf0b0690) (Partial outage; lasted 47m; started 2026-06-25 15:08 UTC; Reverse ETL, Customer Studio, Intelligence)
- **Hightouch**: [Degraded functionality in AWS us-east-1](https://down.guide/hightouch/DWN-3e5dc8eb66) (Partial outage; lasted 1h 14m; started 2026-05-08 00:30 UTC; Event ingestion (US), Event syncing (US), Real-time Personalization (US); us, us-east-1)
- **Hightouch**: [Processing delay for subset of Match Booster syncs](https://down.guide/hightouch/DWN-9cc748e44f) (Degraded; lasted 0m; started 2026-05-07 20:41 UTC)
- **Hightouch**: [Processing delay for Event Sources using tunnels](https://down.guide/hightouch/DWN-294c4adb3c) (Degraded; lasted 0m; started 2026-05-07 18:32 UTC)
- **Hightouch**: [Processing delay for subset of Events](https://down.guide/hightouch/DWN-73813a4bef) (Degraded; lasted 2h 2m; started 2026-04-21 18:20 UTC; Event syncing (US), Event syncing (EU); eu, us, us-east-1)
- **Hightouch**: [Hightouch sync run delays](https://down.guide/hightouch/DWN-2ea3dcbf49) (Degraded; lasted 0m; started 2026-03-19 17:50 UTC)
- **Hightouch**: [Hightouch app errors in GCP europe-west1 workspaces](https://down.guide/hightouch/DWN-53a1e24686) (Degraded; lasted 22m; started 2026-03-12 12:53 UTC; GCP europe-west1 (Belgium); eu, europe-west1)
- **Hightouch**: [Subset of events delayed](https://down.guide/hightouch/DWN-15ce88dd50) (Degraded; lasted 0m; started 2026-02-25 21:01 UTC)
- **Hightouch**: [Customer Studio journeys - “Journey execution blocked” errors](https://down.guide/hightouch/DWN-25c5c613ee) (Degraded; lasted 0m; started 2026-01-15 16:19 UTC)
- **Hightouch**: [Some syncs failing to initiate](https://down.guide/hightouch/DWN-68f819d14d) (Partial outage; lasted 34m; started 2025-12-24 19:40 UTC; AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia) +3; ap-south-1, apac, eu, eu-west-1)
- **Hightouch**: [Audience access issue impacting subset of customers](https://down.guide/hightouch/DWN-11c6a1530b) (Degraded; lasted 0m; started 2025-12-18 17:24 UTC)
- **Hightouch**: [Azure Front Door - Connectivity issues](https://down.guide/hightouch/DWN-068b5d49a4) (Degraded; lasted 2h 48m; started 2025-10-29 21:45 UTC; Sources)
- **Hightouch**: [Column order not respected in subset of syncs](https://down.guide/hightouch/DWN-de53630a1e) (Degraded; lasted 4h 40m; started 2025-10-23 16:01 UTC; Destinations)
- **Hightouch**: [Upstream AWS outage continuing to impact some Hightouch services intermittently](https://down.guide/hightouch/DWN-815e0f4d9c) (Degraded; lasted 12h 21m; started 2025-10-20 14:26 UTC; AWS ap-south-1 (Mumbai), Sources, AWS eu-west-1 (Ireland) +6; ap-south-1, apac, eu, eu-west-1)
- **Hightouch**: [Upstream AWS outage impacting some Hightouch services](https://down.guide/hightouch/DWN-c6859304d0) (Partial outage; lasted 2h 44m; started 2025-10-20 07:47 UTC; AWS ap-south-1 (Mumbai), Customer API, AWS eu-west-1 (Ireland) +12; ap-south-1, apac, eu, eu-west-1)
- **Hightouch**: [Databricks Syncs Failing](https://down.guide/hightouch/DWN-8884060bdf) (Partial outage; lasted 53m; started 2025-10-10 10:45 UTC; Sources)
- **Hightouch**: [Subset of syncs failing](https://down.guide/hightouch/DWN-9de8e495d8) (Partial outage; lasted 35m; started 2025-10-09 00:18 UTC; Destinations)
- **Hightouch**: [Delay in subset of Events syncs](https://down.guide/hightouch/DWN-bf41ceb194) (Degraded; lasted 12m; started 2025-10-08 18:51 UTC; Event syncing (US), Event syncing (EU); eu, us)

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