# Ingest issues for some customers

- Provider: [Honeycomb](https://down.guide/honeycomb)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 42m
- started 2026-04-10 13:41 UTC
- api.honeycomb.io - US1 Event Ingest
- id: DWN-8155bc1c32
- Official page: https://stspg.io/dg6jdpbb3d3g

## Updates from Honeycomb
### 2026-04-10 13:41 UTC: identified
We have confirmed reports of some teams getting issues ingesting their data. We have identified a probable source behind this behavior and are currently trying to correct it.

### 2026-04-10 13:46 UTC: identified
We have further narrowed down that only teams on Classic environments are currently seeing issues. We are figuring out mitigation mechanisms at the moment.

### 2026-04-10 13:55 UTC: identified
We've identified a manual fix and are deploying that by hand to each affected environment, while also investigating a systemic solution.

### 2026-04-10 14:19 UTC: monitoring
We've applied the manual fix to nearly all affected datasets (less than 1% remaining). The systemic solution is still in progress.

### 2026-04-10 14:32 UTC: monitoring
The manual fix has been applied to all environments.

### 2026-04-10 15:21 UTC: monitoring
We are continuing to work on the systemic solution and monitor. We'll leave the incident open until we're able to confirm the issue won't recur.

### 2026-04-10 17:24 UTC: resolved
We can confirm that the fix was applied uniformly to all impacted and potentially impacted environments; no teams should see ingest errors related to this issue anymore.

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