- Level
- confirmed
- Worst impact
- Major outage
- Down Index
- 33of 100
What to do
Check whether your product depends on Hookdeck. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2m it lasted.
Anything that failed between 2025-11-04 14:15 UTC and 2025-11-04 14:17 UTC may need a replay.Subscribe to Hookdeck's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=hookdeck works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Hookdeck 2
- update
Our ingestion endpoints (hkdk.events, events.hookdeck.com, or your custom domain) returned a high number of 500 errors for 2 minutes and 11 seconds from 2025-11-04T14:15:09Z to 2025-11-04T14:17:22 after an update. We immediately rolled back the deployment and are investigating the root cause of the issue. This means that requests received during that time were not processed. If your provider offers retries, your requests will have been processed on the first retry. SLA credits will automatically be added to accounts for customers under SLA guarantees. We're incredibly sorry for the trouble caused. We've had years of operation without downtime on our ingestion; we will learn from this mistake and implement additional safeguards.
provider
- resolved
Full post-mortem here: https://hookdeck.notion.site/HTTP-Ingestion-Outage-2a2783a05de280838ec6eba29de797bf
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-08ee3c57cf
Is Hookdeck still down?
No, this incident was resolved 2025-11-04 14:17 UTC. For Hookdeck's live state, see https://down.guide/hookdeck.
How long did it last?
2m, from 2025-11-04 14:15 UTC to 2025-11-04 14:17 UTC, by the times Hookdeck posted.
What caused it?
Hookdeck hasn't published a root cause. If it does, it shows here.
Where does this come from?
Hookdeck's official status page, https://status.hookdeck.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.