# Ingestion errors (HTTP 403) for some custom domain endpoint

- Provider: [Hookdeck](https://down.guide/hookdeck)
- Level: confirmed
- Impact: Partial outage
- lasted 6h 12m
- started 2026-01-12 19:23 UTC
- id: DWN-475d8fce2d
- Official page: https://status.hookdeck.com/incident/803353

## Updates from Hookdeck
### 2026-01-12 19:23 UTC: update
Some HTTP request sent via custom domains with CNAME to hkdk.events are triggered Cloudflare DDoS protection leading to the requests being blocked. This appeared to be a false positive on Cloudflare end and their engineering team has escalated the issue.
Users who have their own DNS configured with Cloudflare reported that disabling the "proxy" on their domain and using it as a custom domain with Hookdeck resolved the issue.

### 2026-01-13 01:35 UTC: resolved
The issue hasn't occurred since 1:35 UTC, but we are actively monitoring and investigating the root cause with the CF team

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