# Severely degraded delivery performance

- Provider: [Hookdeck](https://down.guide/hookdeck)
- Level: confirmed
- Impact: Partial outage
- lasted 2d
- started 2026-05-24 17:51 UTC
- us, us-east-1
- id: DWN-977b668046
- Official page: https://status.hookdeck.com/incident/904234

## Updates from Hookdeck
### 2026-05-24 17:51 UTC: update
We're experiencing a delay in the event delivery pipeline, which is also impacting other system operations like retries. Requests are still being ingested and no data is lost. We are working on stabilizing the system.

### 2026-05-24 19:55 UTC: update
The event delivery has recovered, and we've fully caught up on the backlog. However, the dashboard and API will not show complete data yet as we are still processing the data for the user-facing dataset.

### 2026-05-24 20:38 UTC: update
The system is fully recovered, and the dashboard/API data should correctly represent the system state. We're sorry for the trouble caused, and we will publish a postmortem within a few days.
We identified the root cause of a GCP Bigtable outage in us-east-1, which has been confirmed by the GCP support team. However, the system should be able to absorb a Bigtable outage, and we're looking into why the issue had broader performance consequences.

### 2026-05-26 18:30 UTC: resolved
A full post-mortem for this issue is available here: https://hookdeck.notion.site/Bigtable-Write-Outage-Request-Processing-Disruption-36c783a05de280a2af03c530bda45246

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