Potential ingestion issues due to ongoing Cloudflare outage

What to do

• Check whether your product depends on Hookdeck. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1d 3h it lasted.

  Anything that failed between 2025-11-18 13:20 UTC and 2025-11-19 16:51 UTC may need a replay.

• Subscribe to Hookdeck's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=hookdeck works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Hookdeck 5

1. updateNov 18, 2025, 1:20 PM UTC

   The ongoing Cloudflare outage may be impacting Hookdeck's ability to process incoming requests from your sources. While our data shows continuous event activity, without the ability to monitor Cloudflare traffic, we can't be sure that we are ingesting every request. Additionally, our service uptime monitoring service is also down, so we are manually monitoring the status of services. It is also very likely that if your own destinations use Cloudflare, either as a proxy or through workers, you may be seeing elevated error rates.

   provider

2. updateNov 18, 2025, 2:53 PM UTC

   Cloudflare has identified the issue and has been working on implementing a fix. Traffic levels are picking up on our end, and error rates seem to be stabilizing. We will keep monitoring.

   provider

3. updateNov 18, 2025, 5:27 PM UTC

   Cloudflare is reporting that latency and error levels are returning to normal. We're also observing both event volume and delivery error rates returning to normal which would indicate that our ingestion as well as those destinations that were affected are recovering.

   provider

4. updateNov 18, 2025, 7:45 PM UTC

   Cloudflare has marked their incident as resolved, and traffic levels and destination error rates are back to normal on the Hookdeck side. We will publish a post-mortem shortly.

   provider

5. resolvedNov 19, 2025, 4:51 PM UTC

   We sincerely apologize for the disruption this incident caused. We have published a detailed post-mortem of this incident, including our analysis: https://hookdeck.notion.site/Cloudflare-Global-Network-Outage-2b0783a05de2805e97e1f4b528183e78 We remain committed to providing you with reliable service and transparency when issues occur.

   provider

Corrections

None so far.

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