# Potential ingestion issues due to ongoing Cloudflare outage

- Provider: [Hookdeck](https://down.guide/hookdeck)
- Level: confirmed
- Impact: Partial outage
- lasted 1d 3h
- started 2025-11-18 13:20 UTC
- id: DWN-9ddb9c3d89
- Official page: https://status.hookdeck.com/incident/769069

## Updates from Hookdeck
### 2025-11-18 13:20 UTC: update
The ongoing Cloudflare outage may be impacting Hookdeck's ability to process incoming requests from your sources. While our data shows continuous event activity, without the ability to monitor Cloudflare traffic, we can't be sure that we are ingesting every request. Additionally, our service uptime monitoring service is also down, so we are manually monitoring the status of services.
It is also very likely that if your own destinations use Cloudflare, either as a proxy or through workers, you may be seeing elevated error rates.

### 2025-11-18 14:53 UTC: update
Cloudflare has identified the issue and has been working on implementing a fix.
Traffic levels are picking up on our end, and error rates seem to be stabilizing. We will keep monitoring.

### 2025-11-18 17:27 UTC: update
Cloudflare is reporting that latency and error levels are returning to normal.
We're also observing both event volume and delivery error rates returning to normal which would indicate that our ingestion as well as those destinations that were affected are recovering.

### 2025-11-18 19:45 UTC: update
Cloudflare has marked their incident as resolved, and traffic levels and destination error rates are back to normal on the Hookdeck side.
We will publish a post-mortem shortly.

### 2025-11-19 16:51 UTC: resolved
We sincerely apologize for the disruption this incident caused. We have published a detailed post-mortem of this incident, including our analysis:
https://hookdeck.notion.site/Cloudflare-Global-Network-Outage-2b0783a05de2805e97e1f4b528183e78
We remain committed to providing you with reliable service and transparency when issues occur.

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