# Third-Party WordPress Plugin Service Degradation Affecting WP Admin Access

- Provider: [Hostinger](https://down.guide/hostinger)
- Level: confirmed
- Impact: Degraded
- lasted 20h 53m
- started 2026-05-12 19:45 UTC
- Hostinger Websites
- id: DWN-7ecc951ed7
- Official page: https://stspg.io/xwvjrt4wws3g

## Updates from Hostinger
### 2026-05-12 19:45 UTC: investigating
We are currently investigating an issue affecting WordPress admin panel availability and performance on some websites using the following third-party plugins:
RomeTheme for Elementor (rometheme-for-elementor)
RomeTheme Form (romethemeform)
This issue originates from the third-party vendor infrastructure and is not related to hosting platform availability or server performance.
Temporary workaround:
Log in to hPanel
Navigate to WordPress → Plugins
Deactivate the following plugins:
RomeTheme for Elementor
RomeTheme Form
Retry access to /wp-admin
Deactivating these plugins will not remove website content or configuration data. The plugins can be safely re-enabled once the upstream provider restores service availability.
We are continuing to monitor the situation and will provide updates as additional information becomes available.

### 2026-05-13 13:34 UTC: monitoring
The issue has been fixed and we are monitoring the results.

### 2026-05-13 16:38 UTC: resolved
The issue is solved.

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