# Issues Accessing Site Assets for Users on Telefonica de Argentina

- Provider: [Hostinger](https://down.guide/hostinger)
- Level: confirmed
- Impact: Degraded
- lasted 36d
- started 2026-06-22 13:14 UTC
- Editor, User sites
- us
- id: DWN-8594751ef8
- Official page: https://stspg.io/8n68c59v3bxk

## Updates from Hostinger
### 2026-06-22 13:14 UTC: investigating
Some users in Argentina may be unable to load Website Builder sites or access the editor. This is caused by Telefonica de Argentina blocking a domain used to deliver site assets.
We are working on the situation. As a temporary workaround, affected users may try connecting via a different network or VPN.

### 2026-07-28 14:00 UTC: resolved
The issue is identified to be on the Movistar Telefonica ISP provider side. Provider was contacted and provided following instructions:
"We ask that you instruct your users to contact our customer service team by first leaving a public message, followed by a private one. In the private message, they should specify that they are having an issue with a particular page (yours) so that our technical support team can properly categorize the claim. This will allow us to resolve the issue."

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