# cPanel license checker issue

- Provider: [Hostinger](https://down.guide/hostinger)
- Level: confirmed
- Impact: Degraded
- lasted 2d 20h
- started 2026-10-21 11:12 UTC
- id: DWN-a2036a8291
- Official page: https://stspg.io/1rcbdttz6gl3

## Updates from Hostinger
### 2026-10-21 11:12 UTC: identified
We’re currently experiencing an issue with the cPanel license verification system, which may prevent access to cPanel and WHM on some servers. Websites, email, and databases are not affected and continue to operate normally.
We’re working closely with the cPanel team to resolve this as quickly as possible. No action is required on your side, and there’s no need to open a support ticket.

### 2026-10-22 08:57 UTC: monitoring
We have deployed experimental solutions across all cPanel servers and identified license verification errors still present on some of our servers. These cases have been escalated to the cPanel team for further investigation and should soon be resolved.
We are also monitoring the situation over the next 48 hours to verify whether any additional license unblocking is required. Websites, email, and databases remain unaffected and continue to operate normally.
We will provide further updates as needed.

### 2026-10-24 08:03 UTC: resolved
This incident has been resolved.

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