# Some users run into "Something went wrong. please try again later." error

- Provider: [Hotjar](https://down.guide/hotjar)
- Level: confirmed
- Impact: Operational
- lasted 1h 37m
- started 2024-03-11 20:09 UTC
- insights.hotjar.com
- us
- id: DWN-1ec50a5b9f
- Official page: https://stspg.io/m4hdl0crl3db

## Updates from Hotjar
### 2024-03-11 20:09 UTC: investigating
We're investigating an issue in Insights where some user accounts run into a "Something went wrong. please try again later." error.
Our engineers are working to fix the issue ASAP, we will post updates to status.hotjar.com.
Thanks for bearing with us while we look into this!

### 2024-03-11 20:19 UTC: identified
We've identified the root cause of this incident, and a fix is being developed.
We'll post an update to let you know once we move on to monitoring the fix. Thanks again for bearing with us!

### 2024-03-11 21:46 UTC: resolved
This incident has been resolved. Thanks for bearing with us!

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