# Some plans not correctly activated

- Provider: [Hotjar](https://down.guide/hotjar)
- Level: confirmed
- Impact: Degraded
- lasted 7d 20h
- started 2024-05-30 14:16 UTC
- id: DWN-2d89f3ec84
- Official page: https://stspg.io/pgcmqw3tdbrt

## Updates from Hotjar
### 2024-05-30 14:16 UTC: identified
We are investigating an issue where the plans for a small number of accounts are not correctly activated

### 2024-05-30 15:22 UTC: investigating
Our engineers have identified the cause of the issue, and are working on a solution

### 2024-06-07 10:27 UTC: resolved
Our engineers have resolved the issue and all plans are now correctly activated

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