# Surveys not recording impressions metric

- Provider: [Hotjar](https://down.guide/hotjar)
- Level: confirmed
- Impact: Degraded
- lasted 1h 3m
- started 2025-02-19 16:58 UTC
- us
- id: DWN-3f294f3b1b
- Official page: https://stspg.io/z64frc0c6k4y

## Updates from Hotjar
### 2025-02-19 16:58 UTC: investigating
We’ve declared an incident to investigate reports of surveys not recording the impressions metric, which, in turn, affects the other Overview metrics. We’ve formed an incident response team and they’re investigating this together.
We’ll post further updates to this incident report when we have them, but in the meantime, we’re really sorry for the trouble with your stats. Thanks a lot for bearing with us!

### 2025-02-19 17:38 UTC: identified
We’ve identified the root cause for the incident! We’re working on developing a fix and hope to share more news soon. 
We’ll post another update to this page once we’ve deployed the fix, and we’re monitoring it to check it’s resolved the fault.
Thanks for bearing with us!

### 2025-02-19 18:01 UTC: resolved
We’ve deployed the fix we mentioned earlier, and we’re closing this incident.
Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. 
If you don’t think the incident is resolved, or you’re still seeing problems on your end please raise a ticket through our Help Center (https://help.hotjar.com/hc/en-us/requests/new). 
Thanks!

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