# Some trials have been deactivated

- Provider: [Hotjar](https://down.guide/hotjar)
- Level: confirmed
- Impact: Degraded
- lasted 1d
- started 2024-04-02 12:10 UTC
- us
- id: DWN-4dc582f1fc
- Official page: https://stspg.io/x4zbyv1bbyp9

## Updates from Hotjar
### 2024-04-02 12:10 UTC: investigating
We're investigating an issue where some trials have been deactivated.
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.
Thanks for bearing with us!

### 2024-04-03 08:27 UTC: investigating
We've identified the root cause of this incident, and a fix is being developed!
We'll post an update to let you know when we're deploying and monitoring the fix. 
Thanks again for bearing with us!

### 2024-04-03 12:59 UTC: resolved
This incident is now resolved. All of the affected trials have now been reactivated. 
Thanks for bearing with us!

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