# Errors when loading Hotjar Insights

- Provider: [Hotjar](https://down.guide/hotjar)
- Level: confirmed
- Impact: Operational
- lasted 3h 5m
- started 2024-07-17 08:55 UTC
- us
- id: DWN-564d53515a
- Official page: https://stspg.io/gnxvs0vnwv5f

## Updates from Hotjar
### 2024-07-17 08:55 UTC: identified
Our engineers have identified an issue that means you may see an error when trying to access your Insights account. 
We have identified the source of the issue and are working on a fix. Thanks for bearing with us!

### 2024-07-17 09:13 UTC: monitoring
We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

### 2024-07-17 11:59 UTC: resolved
This incident is now resolved. Thanks for bearing with us!

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