# Session ingestion lag

- Provider: [Hotjar](https://down.guide/hotjar)
- Level: confirmed
- Impact: Degraded
- lasted 21h 19m
- started 2024-11-14 19:09 UTC
- Ingestion
- us
- id: DWN-89a41f726e
- Official page: https://stspg.io/0zpbp7xrdy3z

## Updates from Hotjar
### 2024-11-14 19:09 UTC: investigating
We're investigating an issue with lagging session ingestion. Sessions may take longer to appear in your account.
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.
Thanks for bearing with us!

### 2024-11-14 19:13 UTC: investigating
While working on mitigating this incident, our ingestion pipeline was made to drop all active sessions around 18:00 UTC.
The lost sessions are compensated by increasing session capture for the following hours.

### 2024-11-14 19:18 UTC: investigating
While working on mitigating this incident, our ingestion pipeline was made to drop all active sessions around 18:00 UTC.
We're sorry for the sessions that couldn't be captured. These will be compensated by increasing session capture for the following hours.

### 2024-11-15 16:28 UTC: resolved
This incident is now resolved. Thanks for bearing with us!

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