# Reactivation issue

- Provider: [Hotjar](https://down.guide/hotjar)
- Level: confirmed
- Impact: Degraded
- lasted 19h 30m
- started 2024-09-11 12:42 UTC
- us
- id: DWN-984e285d34
- Official page: https://stspg.io/q78j2ghmgm2t

## Updates from Hotjar
### 2024-09-11 12:42 UTC: investigating
We’re investigating an issue with reactivation for a small number of Hotjar accounts.
Our engineers are working to fix the issue. We’ll post a further update once the issue is resolved.

### 2024-09-11 15:02 UTC: monitoring
Our engineering team have deployed a fix and we are now monitoring the issue.

### 2024-09-12 08:13 UTC: resolved
This incident is now resolved. Thanks for bearing with us!

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