# Sign-up flow leads to Survey creation instead of Overview page

- Provider: [Hotjar](https://down.guide/hotjar)
- Level: confirmed
- Impact: Degraded
- lasted 2h 58m
- started 2024-04-18 14:13 UTC
- us
- id: DWN-9a31f130f1
- Official page: https://stspg.io/h854skjwkdjm

## Updates from Hotjar
### 2024-04-18 14:13 UTC: investigating
We're investigating an issue where users will enter the Survey creation flow after signing up for a new account. 
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.
Thanks for bearing with us!

### 2024-04-18 15:14 UTC: identified
We've identified the root cause of this incident, and a fix is being developed!
We'll post an update to let you know when we're deploying and monitoring the fix. 
Thanks again for bearing with us!

### 2024-04-18 17:11 UTC: resolved
This incident is now resolved. Thanks for bearing with us!

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