# Heatmaps screenshots not generating

- Provider: [Hotjar](https://down.guide/hotjar)
- Level: confirmed
- Impact: Degraded
- lasted 1h 52m
- started 2024-03-22 19:34 UTC
- insights.hotjar.com
- us
- id: DWN-9dd0ae0e41
- Official page: https://stspg.io/61vffv3pg27h

## Updates from Hotjar
### 2024-03-22 19:34 UTC: investigating
We're investigating an issue where heatmap screenshots time out and display a "Something went wrong" message.
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.
Thanks for bearing with us!

### 2024-03-22 21:10 UTC: monitoring
We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

### 2024-03-22 21:25 UTC: monitoring
This incident is now resolved. Thanks for bearing with us!

### 2024-03-22 21:27 UTC: resolved
This incident is now resolved. Thanks for bearing with us!

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