# Some upgrades not billed correctly

- Provider: [Hotjar](https://down.guide/hotjar)
- Level: confirmed
- Impact: Degraded
- lasted 12d 22h
- started 2024-05-15 11:54 UTC
- id: DWN-a0b1615d4e
- Official page: https://stspg.io/9q3kycjyzvl1

## Updates from Hotjar
### 2024-05-15 11:54 UTC: investigating
We're investigating an issue where some upgrades from an Observe Business Plan to an Observe Scale Plan since 30 Apr 2024 may not have been billed correctly

### 2024-05-16 11:27 UTC: identified
Our engineers have identified the issue that led to this incident and are now working on a solution.

### 2024-05-17 10:32 UTC: identified
Invoices for upgrades from an Observe Business Plan to an Observe Scale Plan since 30 Apr 2024 will be processed with a delay

### 2024-05-28 10:03 UTC: resolved
The delayed invoices for upgrades from an Observe Business Plan to an Observe Scale Plan will be processed by the end of today, 28 May 2024

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