# Elevated latency causing slow performance

- Provider: [Hotjar](https://down.guide/hotjar)
- Level: confirmed
- Impact: Degraded
- lasted 3h 3m
- started 2024-03-11 10:54 UTC
- us
- id: DWN-c4b2725a47
- Official page: https://stspg.io/1kvhpfncgh0x

## Updates from Hotjar
### 2024-03-11 10:54 UTC: investigating
We're investigating an issue with elevated latency in our database, which may cause longer load times, slower processing of sessions, and other delays in Hotjar functions.
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.
Thanks for bearing with us!

### 2024-03-11 11:28 UTC: monitoring
The database performance has returned to the expected levels. Our engineers will monitor the situation to ensure that everything is back to normal.

### 2024-03-11 13:57 UTC: resolved
This incident is now resolved. Thanks for bearing with us!

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