# Error when fetching User Attributes

- Provider: [Hotjar](https://down.guide/hotjar)
- Level: confirmed
- Impact: Degraded
- lasted 1d
- started 2025-08-26 20:26 UTC
- us
- id: DWN-cba9c05317
- Official page: https://stspg.io/ntnzbxy3mx1g

## Updates from Hotjar
### 2025-08-26 20:26 UTC: investigating
We're currently investigating an issue where User Attributes can't be accessed in Insights Site Settings, as well an “Error when fetching User Attributes” message preventing the use of Session Filters.
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.
Thanks for bearing with us!

### 2025-08-27 20:50 UTC: resolved
We have identified the cause of the issue and resolved it. 
Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you experience any further issues, please raise a ticket through our Help Center. 
Thanks!

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