# Potential login issues to Hotjar

- Provider: [Hotjar](https://down.guide/hotjar)
- Level: confirmed
- Impact: Degraded
- lasted 16h 19m
- started 2026-01-27 20:53 UTC
- id: DWN-d9a1ae2d29
- Official page: https://stspg.io/mqhz7nnl6p22

## Updates from Hotjar
### 2026-01-27 20:53 UTC: monitoring
On 22nd January 9.30am UTC we deployed a change that meant users who:
- Created a Contentsquare Account
- Were then invited to a Hotjar Account
Would be unable to login to the Hotjar Account due to a bug on the login process.
On 27th January 5pm UTC, we deployed a change to undo the root cause and we are resolving the issue for the mistakenly locked accounts.

### 2026-01-28 13:12 UTC: resolved
This incident has been resolved.

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