# Hotjar.com did not capture data for some users on free plans between Jan 22-Feb 28

- Provider: [Hotjar](https://down.guide/hotjar)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2025-02-28 15:05 UTC
- us
- id: DWN-da84179f8e
- Official page: https://stspg.io/g0bvkb054qzc

## Updates from Hotjar
### 2025-02-28 15:05 UTC: resolved
We've resolved an issue! hotjar.com is back up and running. Thank you for your patience!
If you’re still seeing problems on your end please raise a ticket through our Help Center: https://help.hotjar.com/hc/en-us/requests/new. Thanks!

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