# Ask Tools Temporarily Unavailable

- Provider: [Hotjar](https://down.guide/hotjar)
- Level: confirmed
- Impact: Operational
- lasted 1d 3h
- started 2025-01-20 07:44 UTC
- us
- id: DWN-f7f1ce337d
- Official page: https://stspg.io/8z2y871kwpfs

## Updates from Hotjar
### 2025-01-20 07:44 UTC: investigating
We've identified an issue that causes the Surveys to be temporarily unavailable. 
Our engineers are working to fix the issue ASAP. Thanks for bearing with us!

### 2025-01-20 09:18 UTC: investigating
We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

### 2025-01-20 14:30 UTC: monitoring
After further investigation, our team detected the following impact:
- Survey screenshots were not captured
- User attributes in Survey responses were not captured
- Sentiment analysis could not run (it can be re-ran now)
- Automated tags did not run (they can be re-ran now)
- Surveys' integrations with Slack/MS Teams/Zapier/Webhooks did not run
The timeframe for this impact was Jan 20 ~00:00 UTC to Jan 20 ~7:15 UTC.
We're really sorry for the trouble. We're monitoring the situation to ensure everything is back to normal.

### 2025-01-21 11:31 UTC: resolved
This incident is now resolved. Thanks for bearing with us!

From the builder: does your app depend on Hotjar? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=hotjar) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Hotjar.

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