# Some customers unable to modify their subscription

- Provider: [Hotjar](https://down.guide/hotjar)
- Level: confirmed
- Impact: Operational
- lasted 50m
- started 2024-08-22 13:32 UTC
- us
- id: DWN-f9359f602d
- Official page: https://stspg.io/9bdh0p1c7tz2

## Updates from Hotjar
### 2024-08-22 13:32 UTC: investigating
We've received reports that customers are unable to modify their subscription.
Our team is investigating this issue and plan to get this resolved as soon as possible.

### 2024-08-22 13:38 UTC: identified
Our engineers have identified the issue and are working on a fix.

### 2024-08-22 13:49 UTC: monitoring
Our engineers have implemented a fix for this issue and customers should now be able to manage their subscriptions without error. We will continue to monitor this situation to confirm that the fix was successful.

### 2024-08-22 14:21 UTC: resolved
This incident is resolved. Thanks for bearing with us!

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