# Issues with billing system

- Provider: [Hotjar](https://down.guide/hotjar)
- Level: confirmed
- Impact: Major outage
- lasted 2h 39m
- started 2024-04-02 15:02 UTC
- insights.hotjar.com
- us
- id: DWN-fbd57fe07d
- Official page: https://stspg.io/pj79qs6mq9bz

## Updates from Hotjar
### 2024-04-02 15:02 UTC: investigating
We’re investigating an issue with our billing system. We have temporarily deactivated access to it whilst we investigate. Thanks for your patience whilst we look into this.

### 2024-04-02 15:12 UTC: investigating
We have temporarily disabled access to the checkout process and invoices while we investigate this issue. We'll be sure to post an update as soon as these features are back available again.
Thanks for you patience while we look into this!

### 2024-04-02 17:39 UTC: investigating
This incident is now resolved. Thanks for bearing with us!

### 2024-04-02 17:41 UTC: resolved
This incident is now resolved. Thanks for bearing with us!

From the builder: does your app depend on Hotjar? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=hotjar) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Hotjar.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-fbd57fe07d), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.