# "SSO Login Failure: Team Members Encounter 'portal\_not\_configured' Error on HubSpot Access"

- Provider: [HubSpot](https://down.guide/hubspot)
- Level: confirmed
- Impact: Operational
- lasted 9m
- started 2026-04-06 18:59 UTC
- CRM, Marketing Tools, Website +6
- id: DWN-36139416d3
- Official page: https://stspg.io/k5bzzz20tg6h

## Updates from HubSpot
### 2026-04-06 18:59 UTC: monitoring
We've addressed the issue that caused SSO Login to be partially unavailable in all affected regions since 02:32 PM (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly.
The information on this page reflects our understanding of the incident and impact at the time of the update.

### 2026-04-06 19:08 UTC: resolved
Between 02:32 PM (UTC -04:00) and 02:38 PM (UTC -04:00), all customers in all affected regions experienced issues with SSO Login. This was caused by a server impairment. As of 02:38 PM (UTC -04:00), our SSO Login are working properly and the incident has been fully resolved.
HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.
The information on this page reflects our understanding of the incident and impact at the time of the update.

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