# HelpDesk not available for the customers and the Support team

- Provider: [HubSpot](https://down.guide/hubspot)
- Level: confirmed
- Impact: Degraded
- lasted 46m
- started 2026-03-05 11:39 UTC
- CRM, Service Tools, Chat & Automation
- us
- id: DWN-9a7b6e8831
- Official page: https://stspg.io/7kz8jf871s86

## Updates from HubSpot
### 2026-03-05 11:39 UTC: identified
We estimate that we will restore service in the next several hours.
We are mitigating impact from a server impairment which we believe is caused by resource exhaustion. We are reverting the change.
We will be back with an update within 1 hour.
The information on this page reflects our understanding of the incident and impact at the time of the update.

### 2026-03-05 11:53 UTC: identified
We've identified the issue that's caused multiple areas in HubSpot to be unavailable since 6:15 AM EST (UTC -05:00) on Mar 5, 2026. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

### 2026-03-05 11:57 UTC: identified
We've identified the issue that's caused multiple areas in HubSpot to be unavailable since 6:00 AM EST (UTC -05:00) on Mar 5, 2026. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

### 2026-03-05 12:12 UTC: monitoring
We've addressed the issue that caused multiple areas in HubSpot to be unavailable since 6:00 AM EST (UTC -05:00) on Mar 5, 2026. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

### 2026-03-05 12:26 UTC: resolved
The affected areas of HubSpot are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and The affected areas of HubSpot should be working properly. No data was lost.

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