# Service outage affecting EVI and Octave services

- Provider: [Hume AI](https://down.guide/hume)
- Level: confirmed
- Impact: Major outage
- lasted 1h 27m
- started 2025-10-09 18:47 UTC
- id: DWN-309bc084f9
- Official page: https://status.hume.ai/incidents/01K754SGBE6Z7RNG7J7RV2GMGV

## Updates from Hume AI
### 2025-10-09 17:52 UTC: investigating
We're actively investigating an outage affecting both EVI and Octave

### 2025-10-09 20:15 UTC: resolved
High load on the service caused high queue times and failures for both EVI and Octave models. This has been resolved and the team is monitoring the fix.

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