# Timeout issue affecting EVI and Octave

- Provider: [Hume AI](https://down.guide/hume)
- Level: confirmed
- Impact: Major outage
- lasted 14m
- started 2025-11-05 04:52 UTC
- id: DWN-5df8ba2d0c
- Official page: https://status.hume.ai/incidents/01K995Q4DTKBPV4D78H2SG9AEG

## Updates from Hume AI
### 2025-11-05 04:52 UTC: monitoring
EVI and Octave services were timing out connecting to models from approximately 11 - 11:35pm EST. Issue seems resolved now, and team is monitoring

### 2025-11-05 05:06 UTC: resolved
Latencies have returned to their normal levels and APIs operating normally.

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