# EVI timeouts and disconnects

- Provider: [Hume AI](https://down.guide/hume)
- Level: confirmed
- Impact: Degraded
- lasted 1d
- started 2026-02-11 21:05 UTC
- id: DWN-bd315b6e7b
- Official page: https://status.hume.ai/incidents/01KH78BTJD2XKW2TQGC2Q5P659

## Updates from Hume AI
### 2026-02-11 21:05 UTC: identified
Certain voices are requiring data to be backfilled, which is causing excessive load on the system. A fix is currently in the works.

### 2026-02-12 18:22 UTC: monitoring
A fix has been deployed. We're monitoring to make sure it's working as intended.

### 2026-02-12 21:31 UTC: resolved
Everything is operating normally again. Monitoring will continue throughout the day.

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