# EVI and TTS outage

- Provider: [Hume AI](https://down.guide/hume)
- Level: confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-07-14 18:40 UTC
- id: DWN-e4c6312b37
- Official page: https://status.hume.ai/incidents/01KXGYW43SFEGE03DN0JVDTY7V

## Updates from Hume AI
### 2026-07-11 10:47 UTC: investigating
EVI appears to be down in a majority of cases, and TTS also appears impacted.

### 2026-07-11 17:14 UTC: resolved
Issue seems to be resolved. We mitigated the issue by increasing capacity and adjusting timeout/retry handling to improve reliability under load. Service health was confirmed once automated checks and live sessions were consistently succeeding.

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