# Elevated error rates

- Provider: [Hygraph](https://down.guide/hygraph)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2025-06-12 13:07 UTC
- id: DWN-0f92509e07
- Official page: https://status.hygraph.com/incidents/01JXJ41HTJJ5HBNQPGHTNRXMH6

## Updates from Hygraph
### 2021-06-10 20:54 UTC: investigating
We are currently investigating this issue.

### 2021-06-10 21:05 UTC: identified
Our Team has identified the issue that is causing the error when loading the webapp and is working on a fix.

### 2021-06-10 23:55 UTC: identified
Errors are caused by an outage in the AWS region that hosts one of our databases. Frontend and Management API are still affected.

### 2021-06-11 01:00 UTC: monitoring
Database connectivity has been restored and the services are recovering. We'll continue monitoring.

### 2021-06-11 02:00 UTC: resolved
This incident has been resolved.

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