Operational issue - Multiple services (N. Virginia)

What to do

• Check whether you use Hygraph in us, us-east-1. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 44m it lasted.

  Anything that failed between 2025-10-20 07:59 UTC and 2025-10-20 11:44 UTC may need a replay.

• Subscribe to Hygraph's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=hygraph works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Hygraph 7

1. investigatingOct 20, 2025, 7:16 AM UTC

   We are affected by an outage in AWS us-east-1. We are monitoring the incident and investigating solutions. See also https://health.aws.amazon.com/health/status#management-console_1638894177

   provider

2. monitoringOct 20, 2025, 9:44 AM UTC

   AWS services start to recover we are monitoring.

   provider

3. monitoringOct 20, 2025, 11:11 AM UTC

   We are monitoring the last services starting up, we are limited by AWS capacity limiting.

   provider

4. resolvedOct 20, 2025, 11:44 AM UTC

   All services are operational again. AWS has resolved the root issue, we are still monitoring for additional impact.

   provider

5. investigatingOct 20, 2025, 8:15 PM UTC

   We experiencing issues with the management server related to the previous incident again. We are investigating the impact and possible solutions.

   provider

6. identifiedOct 20, 2025, 9:32 PM UTC

   We are deploying a potential fix for the crashing management api servers.

   provider

7. resolvedOct 20, 2025, 9:40 PM UTC

   Services are back to normal now.

   provider

Corrections

None so far.

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