# Operational issue - Multiple services (N. Virginia)

- Provider: [Hygraph](https://down.guide/hygraph)
- Level: confirmed
- Impact: Major outage
- lasted 3h 44m
- started 2025-10-20 07:59 UTC
- us, us-east-1
- id: DWN-69a36527a0
- Official page: https://status.hygraph.com/incidents/01K80A3QP4JZANYDF1AMAXMNQE

## Updates from Hygraph
### 2025-10-20 07:16 UTC: investigating
We are affected by an outage in AWS us-east-1. We are monitoring the incident and investigating solutions.
See also https://health.aws.amazon.com/health/status#management-console\_1638894177

### 2025-10-20 09:44 UTC: monitoring
AWS services start to recover we are monitoring.

### 2025-10-20 11:11 UTC: monitoring
We are monitoring the last services starting up, we are limited by AWS capacity limiting.

### 2025-10-20 11:44 UTC: resolved
All services are operational again. AWS has resolved the root issue, we are still monitoring for additional impact.

### 2025-10-20 20:15 UTC: investigating
We experiencing issues with the management server related to the previous incident again. We are investigating the impact and possible solutions.

### 2025-10-20 21:32 UTC: identified
We are deploying a potential fix for the crashing management api servers.

### 2025-10-20 21:40 UTC: resolved
Services are back to normal now.

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