# Asset Provider Partial Outage

- Provider: [Hygraph](https://down.guide/hygraph)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2025-06-12 13:07 UTC
- id: DWN-b6b163a4ba
- Official page: https://status.hygraph.com/incidents/01JXJ41JP62CAAM7NT5HMBR4MS

## Updates from Hygraph
### 2021-02-10 21:00 UTC: resolved
Our external service used for Asset handling is currently experiencing issues. Uploading and fetching assets, as well as project creation and deletion, might not work as expected. Once we have further information we will be updating the status of this incident.
Update: The external team is still working on resolving the issue.
Update: The outage seems to be related to an issue on AWS Loadbalancers (https://status.aws.amazon.com/). Our Asset provider has provisioned emergency load balancers. Delivery and transformation of assets should be back to normal. Uploads are still affected.
Update: We are seeing improvements in asset processing, so uploads are recovering as well.
Resolved: All asset related actions are recovered now and worked as expected. Thanks for your patience!

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